Why Senior Living Communities Benefit from Partnering with the Right MSP
“I think sometimes people are afraid to outsource. But the truth of the matter is, you get this entire team that are really able to focus solely on that IT infrastructure for your company. We can really be that full scale solution for you.”
Kristi Stoglin, CCEO, Parasol Alliance
What Is an MSP?
A Managed Services Provider is a third-party technology partner that takes responsibility for your IT infrastructure and end-user support. Typical services include:
24/7 help desk
Remote monitoring
Network security
System backups
Hardware/software management
For many industries, this outsourced support model helps organizations reduce IT costs, minimize downtime, and stay focused on core services.
Our Business Model
Senior living providers face unique challenges from compliance and connectivity to aging infrastructure and limited internal tech resources. A well-aligned MSP can help communities overcome these challenges and thrive. Here’s how Parasol Alliance can help you.
Remote Support
Hiring a full internal IT team is expensive and often unrealistic for small or mid-sized communities. An MSP gives you access to a full bench of experts: network and systems engineers, business analysts, project managers, client service managers (CSM), support techs and more.
You get full coverage, including:
24/7 help desk
Dedicated CSM
Emergency response
Expertise in Network & Systems Engineering
Incident Management & Monitoring
Having remote support reduces IT disruptions, ensuring smooth daily operations.
Onsite Support
Onsite support complements remote services by addressing hands-on needs and building a strong local IT presence within your community. You will receive an onsite technician that is scheduled at your community multiple days each week. They address tickets and requests that cannot be handled remotely. They also assist with hardware installations, upgrades, and replacements. Additionally, they are there to troubleshoot physical network components and other IT assets.
The direct interaction with onsite techs builds trust and confidence in technology usage. It also offers quick resolution for onsite-specific challenges.
Project Management — No Extra Consulting Fees
One of the most overlooked (and overpriced) areas in traditional MSP contracts is project management. Whether it’s rolling out a new nurse call system, migrating to a cloud-based EHR, or upgrading Wi-Fi infrastructure, most MSPs will treat this work as "outside of scope." That means additional contracts, hourly consulting rates, or expensive project-based fees.
At Parasol Alliance, project management is included as part of our flat-fee MSP partnership. It’s not an add-on; it’s a core part of how we help our clients succeed.
Partnering with the right MSP gives your senior living community more than just IT support.
We’re not just here to fix problems. We’re here to help you grow, innovate, and lead in an increasingly digital senior care landscape.
Let’s Compare
Flat Fee Pricing
Traditional MSP: Often hourly or project-based
Parasol Alliance: All-inclusive flat rate
Senior Living Expertise
Traditional MSP: General IT knowledge
Parasol Alliance: 100% senior living focused
Onsite Support
Traditional MSP: Rare, sporadic hours
Parasol Alliance: Included, set schedule each week
Strategic Planning
Traditional MSP: Minimal or none
Parasol Alliance: Tech Assessment and Strategic Roadmap executed every three years
Project Management
Traditional MSP: Extra consulting or hourly fees
Parasol Alliance: Included in scope and no separate fees
Business System Optimization
Traditional MSP: Often overlooked or cost extra
Parasol Alliance: Dedicated Business Analyst team included in scope
Get Started with a Tech Assessment
We’ll evaluate your current infrastructure, business systems, cybersecurity, and resident tech then build a custom 3-year plan aligned with your goals and budget. This is more than just an audit. It’s a blueprint to future-proof your community.
Don’t wait for a tech failure to take action.
FAQs
What is a Managed Services Provider (MSP) in senior living?
A Managed Services Provider (MSP) is a third-party IT partner that handles the day-to-day management of your technology systems. For senior living communities, an MSP provides essential services like network security, 24/7 help desk support, system monitoring, and IT infrastructure management.
How is Parasol Alliance different from other IT support companies?
Parasol Alliance is the only MSP exclusively serving senior living. We offer a full-service, flat-fee model that includes:
Strategic IT roadmaps
Resident technology support
Business systems optimization
Onsite support staff
24/7 help desk
Industry-specific cybersecurity
Most MSPs offer general IT support. We deliver solutions tailored specifically for assisted living, life plan communities, and CCRCs.
How do you support Electronic Medical Records (EMRs) and other business systems?
Parasol Alliance provides a team of Business Systems Analysts who specialize in:
EMR systems (like PCC, MatrixCare, MyUnity)
CRMs
Payroll and HRIS platforms
Maintenance, dining, and scheduling systems
We help your community streamline workflows, reduce manual work, and integrate systems for better efficiency.
Can you support residents with their personal technology?
Yes. We offer a unique program called Tech@Home, providing resident technology support that includes:
Device setup (phones, tablets, laptops, smart TVs)
Tech training classes
Drop-in support hours
Cybersecurity awareness for seniors
One-on-one appointments
This service improves resident satisfaction and reduces the tech burden on your staff.
What are the benefits of using an MSP for senior living communities?
The biggest benefits include:
Lower IT overhead
Reduced downtime
Stronger cybersecurity protections
Expert support without needing in-house hires
Access to the latest tech innovations
A flat monthly cost that simplifies budgeting
Partnering with the right MSP, like Parasol Alliance, means transforming your entire technology culture, not just fixing what’s broken.
Do you offer on-site IT support for senior living communities?
Yes. We believe that onsite presence is essential in senior care settings. Our MSP services include dedicated onsite technicians who build relationships with your staff and residents. They can be onsite as many days per week as you need.
Do you provide cybersecurity services for senior living communities?
Absolutely. We are also a Managed Security Services Provider (MSSP) and we deliver enterprise-grade cybersecurity, including:
Vulnerability Scanning
HIPAA Security Risk Assessment
Penetration Testing
Email Security
PCI Compliance Assessment
Managed Monitoring
Our goal is to protect your data, your residents, and your reputation.
Do you help with innovation like AI, smart rooms, or telehealth?
Yes. We help communities implement emerging technologies strategically, not impulsively. We guide you through choosing, budgeting, and executing innovations like:
Artificial Intelligence
Smart apartments
Remote monitoring
Resident engagement platforms
Virtual reality and wellness apps
Our approach ensures that your IT infrastructure can fully support new technologies.