FREQUENTLY ASKED QUESTIONS

1. What is Parasol Alliance?

Parasol Alliance is a full-service Managed IT Services Provider (MSP) exclusively serving the senior living industry. We deliver strategic planning, project execution, IT operations, and resident tech support to help communities modernize their technology culture.

2. How is Parasol Alliance different from traditional IT MSPs?

Unlike traditional break-fix MSPs, we offer a strategic, flat-fee partnership that includes dedicated on-site staff, 24/7 support, project management and a full IT team. We begin with a comprehensive technology assessment and deliver a customized three-year strategic roadmap. Our approach prioritizes proactive planning, innovation, and culture—not just reactive IT support.

3. What is a Technology Assessment and Strategic Roadmap?

It’s a comprehensive evaluation of your community's tech infrastructure, business systems, governance, and innovation needs. It results in a 3-year strategic roadmap aligned with your goals, providing clarity, budgeting insight, and implementation timelines.

4. What services are included in your MSP partnership?

Our MSP offering includes 24/7 help desk support, onsite technicians, network and system engineering, project management, business systems analysts, and dedicated client service managers—all under a flat-rate model.

5. Do you provide cybersecurity services?

Yes. As a Managed Security Services Provider (MSSP), we offer HIPAA risk assessments, email security, vulnerability scanning, penetration testing, managed monitoring, and end-user training.

6. Do you have resident IT support?

Tech@Home is our resident technology support program. It includes move-in setup, device training, technology classes, one-on-one sessions, and drop-in help. The goal is to reduce staff burden and keep residents connected and confident.

7. How can a community get started with Parasol Alliance?

Every engagement begins with a Technology Assessment & Strategic Roadmap. From there, we work with your leadership to develop and execute a roadmap tailored to your needs.

8. Who owns Parasol Alliance?

Parasol Alliance is uniquely provider-owned. We are backed by five nonprofit senior living organizations, which ensures our business model is directly aligned with the long-term needs of senior living communities, not outside investors.

10. How does Parasol Alliance support innovation and emerging technologies like AI?

We help communities adopt emerging technologies by first strengthening foundational infrastructure and business systems. Once these are solid, we guide clients in identifying and implementing innovations like AI, virtual reality, and smart home solutions in a strategic and sustainable way.

11. What kinds of business systems do you help optimize?

We support all major business system categories used in senior living: electronic medical records (EMRs), HR and payroll platforms, CRMs, dining and maintenance systems, and scheduling applications. We ensure they are integrated, used efficiently, and aligned with strategic goals.

12. How do I know if our community needs a Technology Assessment?

If your organization lacks a clear IT strategy, is unsure how to prioritize tech investments, or has experienced frequent downtime or siloed systems, a Technology Assessment is the first step. It delivers a holistic view of your technology ecosystem with actionable recommendations.