Our Services

SOLUTIONS THAT TRANSFORM TECHNOLOGY CULTURE

HOW OUR CLIENTS BENEFIT

93%

Client Call Answer Rate

95%

Client Retention Rate

97%

Client Satisfaction Rate

Explore all the solutions we have to offer

Technology Assessment & Strategic Roadmap

We offer a comprehensive Technology Assessment and Strategic Roadmap service tailored for senior living communities.

This process begins with a detailed evaluation of your organization's current IT environment to identify strengths and areas for improvement.

  • A review of corporate strategic goals

  • Interviews with key stakeholders

  • Evaluations of technology governance and budgeting

  • Analysis of IT operations and network infrastructure

  • Assessment of business technology systems

  • Innovative Solutions

  • CIS security assessment

  • Resident Technology

  • Low Voltage

Following this assessment, Parasol Alliance develops a three-year Strategic Roadmap aligned with your organization's objectives, providing a clear plan for technological advancement and optimization.

Why We’re Different

Parasol Alliance doesn’t just assess IT, we revolutionize your entire technology culture. While competitors settle for basic network checks, we deliver a powerhouse assessment that tackles business applications, governance, budgeting, and innovation, ensuring your technology drives real strategic growth. We don’t stop at insights, we deliver transformation.

A schematic diagram of a plumbing system with water pipes, a water meter, and a check valve in blue, with red dots indicating key points.
An elderly man with glasses and headphones smiling while using a laptop on a couch in a cozy living room.
An elderly woman and a young girl sit together at a table, looking at a smartphone, with books on the table and a bookshelf in the background.

Managed Services Provider

Parasol Alliance provides full-service managed IT solutions exclusively for Senior Living communities. We deliver a comprehensive in-house technology solution for your staff across your organization, working as an extension of your community.

Our full-service IT MSP partnership includes a flat-rate, all-inclusive comprehensive range of IT services that includes:

  • 24/7 Service Desk Support

  • Onsite Assistance

  • Expertise in Network and Systems Engineering

  • Skilled Business Systems Analysts

  • Dedicated Client Service Managers

  • Skilled Project Management

  • Innovative Technology Solutions

Our partnership goes beyond just providing IT services. We become an extension of your team, ensuring that your technology works seamlessly so you can focus on what truly matters. With our proactive approach, expert support, and commitment to innovation, we empower organizations to enhance efficiency, security, and overall operations. 

Why We’re Different

Parasol Alliance isn’t just an IT provider, we are your strategic technology partner, built exclusively for Senior Living. While competitors focus on break-fix solutions, we deliver all-inclusive, flat-rate support with no hidden fees, 24/7 service, and dedicated on-site experts to ensure seamless operations​. With our deep industry expertise and proactive approach, we don’t just manage IT. We optimize, innovate, and future-proof your technology so you can focus on exceptional care.

A flowchart diagram with interconnected boxes and circles, illustrating a process or system with arrows showing relationships and directions.
A young woman and an elderly man are sitting at a wooden table, looking at a laptop, smiling and laughing together.

Managed Security Services Provider

Ensuring that your Senior Living community is as safe as possible for your residents and employees is paramount to your business.

Through our MSSP partnership, Parasol Alliance secures your Senior Living community by implementing a customized set of security solutions that reduces your risks of cyberattacks and HIPAA compliance breaches.

MSSP services include:

  • Vulnerability Scanning

  • End-user security awareness training and testing

  • HIPAA Security Risk Assessment

  • Penetration Testing

  • Email Security

  • PCI Compliance Assessment

  • Managed Monitoring

With cyber threats evolving daily, having a proactive security strategy is more critical than ever. Parasol Alliance’s MSSP partnership provides the expertise and advanced solutions needed to safeguard your senior living community, ensuring compliance, reducing vulnerabilities, and protecting sensitive data. By prioritizing security, you can focus on delivering exceptional care and peace of mind to your residents and staff, knowing that your technology is in trusted hands.

Why We’re Different

Parasol Alliance doesn’t just protect your data, we fortify your entire Senior Living community against evolving cyber threats. While other providers offer generic security solutions, we deliver customized, industry-specific protection that ensures HIPAA compliance, reduces vulnerabilities, and safeguards your most sensitive information​. With our proactive monitoring, rigorous testing, and expert-driven security strategy, you don’t just stay compliant—you stay ahead.

A circuit diagram with blue lines and six red dots representing connection points or components.
Older man with glasses and a beard laughing while holding a smartphone and wearing wireless earbuds outdoors in fall.
An elderly woman with gray hair, wearing a pink shirt over a blue top, sitting on a sofa. She is looking at her smartphone and holding a credit card, appearing to be making an online purchase or managing her finances.
A young woman with dark hair in braids and an older woman with gray hair sharing a joyful moment outdoors, smiling at each other. The younger woman touches the elder woman's shoulder.

Resident Technology Support

Senior Living technology is becoming more complex every day, and residents of senior living communities expect increasing education to support the ever-changing landscape of technology.

Senior living communities can help ensure that their residents become familiar with the tools they need to stay connected to their family and friends, as well as community residents and staff. Increased usage of technology will keep your residents more engaged, decrease social isolation, and provide them with better quality of life and care.

Services that Parasol Alliance’s Tech@Home Resident Support program can provide include:

  • Move-In Setup

  • Technology Device Setup

  • Drop-In Sessions

  • One-on-One Support

  • Technology Classes

Parasol Alliance’s Tech@Home program provides an on-site solution to help your residents not just thrive but excel with technology.

Why We’re Different

Parasol Alliance’s Tech@Home program goes beyond basic tech support—we empower residents to confidently navigate the digital world. While other providers offer generic remote assistance, we deliver personalized, on-site support that fosters connection, reduces social isolation, and enhances overall quality of life​. From move-in setup to hands-on training, we ensure your residents stay engaged, independent, and seamlessly connected to their loved ones and community

A schematic diagram of a subway or metro map with light blue lines and red circular stations.
Two elderly people taking a selfie, sticking out their tongues, with a peace sign behind the woman's head, at a table with snacks and a drink.
Group of six happy senior adults celebrating together around laptops in an office.

Technology Consulting

We specialize in technology consulting solutions tailored exclusively for senior living communities. Whether your community is looking to upgrade existing systems or implement new solutions, we provide expert guidance and hands-on support to ensure a seamless transition.

Our consulting services cover every aspect of your IT infrastructure, from strategic recommendations to full-scale implementation, with dedicated project management to keep your technology plans on track. Our expertise includes, but is not limited to:

  • Business Systems Analysis, Optimization, and Implementation

  • Networks, Systems, and Security Infrastructure

  • New Construction Technology Design

  • Comprehensive IT Strategy & Innovation

We recognize that technology is the backbone of modern senior living communities. Our goal is to help you leverage the right solutions to enhance efficiency, security, and overall operations. With our expert consulting services, your community can stay ahead of industry advancements while focusing on delivering the best possible care.

Why We’re Different

Parasol Alliance doesn’t just consult, we craft and execute technology strategies that transform senior living communities. Unlike competitors who provide one-size-fits-all advice, we deliver customized, hands-on guidance, ensuring seamless implementation and future-proof solutions​. With deep industry expertise and a proactive approach, we help you optimize, innovate, and stay ahead. Your technology should work for you, not against you.

A digital illustration of a blockchain network with interconnected nodes. Three of the nodes are marked with red circles.
A diverse group of senior adults and a younger man in a classroom celebrating and laughing together, with laptops and a tablet on the table.
A cheerful elderly woman with glasses, a yellow knit beanie, denim jacket, and multicolored scarf, talking excitedly while looking at her smartphone on a city street.
An elderly man wearing sunglasses and headphones, smiling widely, holding a smartphone, and making a peace sign with his right hand.

Wireless Network Design Services

Senior Living communities are embracing cloud services and modern amenities, but many are still relying on Wi-Fi networks that were originally designed just for common areas. These outdated setups simply can’t handle the growing demand from smart devices, video calls, and business systems. Parasol Alliance offers a proven 3-step process to modernize your wireless infrastructure, delivering stronger, more reliable coverage where it matters most.

  • Choice of remote or onsite survey

  • Tailored wireless plan for maximum optimization

  • Full cost analysis including hardware, ports, and cabling

  • Full implementation support

  • Deliverables include detailed wireless design report, clearly marked AP location and heat maps

Why We’re Different

While many companies offer wireless surveys, our difference is in the details. We specialize in senior living environments, where reliability isn’t just nice to have, it’s essential. Our process is streamlined, our recommendations are tailored, and our designs are ready to deploy. We don’t just build wireless systems, we build trust, coverage, and confidence.

Simplified map of a metro or subway system with four stations marked by red circles and blue lines connecting them, with one line having a diagonal segment.
An elderly woman with short white hair, wearing glasses, a pearl necklace, and a navy blue polka dot blouse, is sitting at a table working on a white Apple laptop. There are lush green plants behind her, and the table has a floral tablecloth.
An elderly man wearing glasses and headphones looking at a tablet in a cozy home setting.

HEAR FROM OUR CLIENTS

  • "Parasol Alliance has been an exceptional partner to us. They’ve allowed us to focus on our core competencies while providing the safety net and security to handle the growing challenges of cybersecurity and equipment maintenance."

    Nicole Gann, President and CEO of Juliette Fowler Communities

  • "As much as I want to learn about technology, I don’t want to be the expert. Our focus is on our core mission—providing for the poor and vulnerable—and Parasol helps us excel in areas outside that mission."

    Sondra Norder, President and CEO of St. Paul Elder Services

  • "Bringing platforms together into a seamless, productive system is key. Everyone has tools that work for them individually, but the value of what Parasol brings is the ability to make everything work together as one optimized system."

    Jennifer Traglia, ED at Bluestem Communities

Explore all testimonials

LET’S START A CONVERSATION

Want to learn more about us? Podcast questions or ideas? Looking for client support? Let us know!