One Strategic Partnership. Every IT Need Covered.

Why Senior Living Communities Benefit from Partnering with the Right MSP

We deliver everything you need: strategic planning, daily support, project execution, and innovation guidance, in one predictable flat-rate partnership.

 “I think sometimes people are afraid to outsource. But the truth of the matter is, you get this entire team that are really able to focus solely on that IT infrastructure for your company. We can really be that full scale solution for you.”

Kristi Stoglin, CCEO, Parasol Alliance

A Managed Services Provider (MSP) is a third-party technology partner that takes responsibility for your IT infrastructure and end-user support. Typical services include:

  • 24/7 help desk

  • Remote support

  • Network security

  • System backups

  • Business Analysts

  • Hardware/software management

  • Project Management

For many industries, this outsourced support model helps organizations reduce IT costs, minimize downtime, and stay focused on core services.

What Is an MSP?

  • Our Business Model

    Senior living providers face unique challenges from compliance and connectivity to aging infrastructure and limited internal tech resources. A well-aligned MSP can help communities overcome these challenges and thrive. Here’s how Parasol Alliance can help you.

  • Remote Support

    Hiring a full internal IT team is expensive and often unrealistic for small or mid-sized communities. An MSP gives you access to a full bench of experts: network and systems engineers, business analysts, project managers, client service managers (CSM), support techs and more.

    You get full coverage, including:

    24/7 help desk

    Dedicated CSM

    Emergency response

    Expertise in Network & Systems Engineering

    Incident Management & Monitoring

    Having remote support reduces IT disruptions, ensuring smooth daily operations.

  • Onsite Support

    Onsite support complements remote services by addressing hands-on needs and building a strong local IT presence within your community. You will receive an onsite technician that is scheduled at your community multiple days each week. They address tickets and requests that cannot be handled remotely. They also assist with hardware installations, upgrades, and replacements. Additionally, they are there to troubleshoot physical network components and other IT assets.

    The direct interaction with onsite techs builds trust and confidence in technology usage. It also offers quick resolution for onsite-specific challenges.

  • Project Management - No Extra Consulting Fees

    One of the most overlooked (and overpriced) areas in traditional MSP contracts is project management. Whether it’s rolling out a new nurse call system, migrating to a cloud-based EHR, or upgrading Wi-Fi infrastructure, most MSPs will treat this work as "outside of scope." That means additional contracts, hourly consulting rates, or expensive project-based fees.

    Project management is included as part of our flat-fee MSP partnership. It’s a core part of how we help our clients succeed.

Partnering with the right MSP gives your senior living community more than just IT support.

We’re not just here to fix problems. We’re here to help you grow, innovate, and lead in an increasingly digital senior care landscape.

Built Different.

Why Communities Choose Us Over Traditional MSPs

  • No surprise invoices. One flat fee for everything, including daily support, business system optimization, project execution, and a whole team of engineers and experts on your side. Traditional MSPs may have hourly rates and project management is often not incuded.

  • 100% focused on senior living. Our team understands your workflows, regulatory requirements, and resident needs. Traditional MSPs only have general knowledge that is senior living specific.

  • Every engagement starts with a detailed strategic technology assessment and custom 3-year roadmap tailored to your goals.

  • Unlike traditional MSPs, we don’t just offer remote help. We put boots on the ground to ensure seamless integration with your team.

  • Our model eliminates constant fire-fighting by aligning your IT strategy with your organizational vision.

  • Happiest IT company. 31+ workplace awards. You feel the difference in every interaction.

Ready to Transform your Technology?

Let’s talk about how we can help your community lead with confidence.

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Break-Fix vs. Strategic MSP: What’s the Difference and Why It Matters in Senior Living