Resident Technology Support

Helping Residents Feel at Home with Technology

Tech@Home is Parasol Alliance’s dedicated resident technology support program, created exclusively for senior living. We help residents stay connected, confident, and independent while freeing up your staff to focus on care.

Relieve Staff Stress

✳︎

Empower Residents

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Transform Community Life

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Reduce Isolation

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Cybersecurity

Relieve Staff Stress ✳︎ Empower Residents ✳︎ Transform Community Life ✳︎ Reduce Isolation ✳︎ Cybersecurity

An Opportunity for your Community

86%

Despite stereotypes, older adults increasingly embrace tech: smartphone adoption among adults 50-59 is around 86%, and 62% for those 70+

75%

of adults aged 65 and over are internet users showing strong baseline tech adoption among seniors

Seniors are already using technology, and adoption keeps rising. Tech is no longer a perk. It drives connection, safety, and better health. Residents expect reliable access and real support. Communities that invest in technology close gaps, boost satisfaction, and help residents confidently age in place.

How Tech@Home Helps You

Cybersecurity

We educate your residents on internet safety and how to avoid potential cybersecurity risks. The elderly are consistently targeted by malicious actors through IT.

Reduce Staff Burnout

By letting us handle technology support for your residents, your staff can reclaim precious hours in their day to focus on their core responsibilities.

Reduce Isolation

By educating your residents on how to correctly use technology to connect their family and friends, we help enhance your residents’ engagement and reduce their chance of suffering social isolation.

Competitive Advantage

Establish your community as a trusted leader in resident tech support, enhancing your local presence and reputation.

What services are included in Tech@Home?

  • Move-In Device Setup

    We assist new residents in senior living communities with setting up their tech.

  • One-on-One Support

    Your residents can schedule time with our technicians to assist them with their tech issues.

  • Drop-In Hours

    Residents are welcome to drop by during specific office hours with their devices or to discover something new!

  • Technology Classes

    Class topics can be chosen by our technicians, your staff, or residents. We suggest offering them twice per month, but you can set a schedule that fits your community’s needs.

  • Resident Engagement App Training

    We help your residents get the most out of your engagement systems by teaching them to use it.

  • In-Room TV & Entertainment Support

    Residents can turn to our technicians first for their initial in-room TV troubleshooting, such as resets or signal issues.

  • Resident IT Committee Facilitation

    Our technicians can help work with your team to establish a resident-led technology committee that promotes awareness, encourages peer-to-peer support, and fosters a strong tech culture within the community.

  • Audio Visual (AV) Support

    Our technician will work with your staff and the AV vendor to learn the system and help with setup and ongoing support for both staff and residents.

So Many Resident Resources!

We release video tutorials, blogs, and infographics to help residents use technology more confidently and reduce social isolation. View our entire Resident Resource Library here.

  • Evergreen

    “James took one look at the complicated instructions and knew exactly what to do. I cannot praise James highly enough. James was competent, knowledgeable, and thoroughly professional. It was a joy to work with him. Please know how very much I appreciate the exceptional help I received from James Peck. He is a very talented young man and a true asset for the residents of Evergreen.”

    – Resident at Evergreen Retirement Community

  • Ginger Cove

    “At a recent Ginger Cove Resident’s Club meeting, one of our residents expressed his appreciation for the outstanding technical support provided by Charles, our Parasol Alliance representative. He said Charles never hesitates to resolve any technical problem patiently and capably, no matter how complicated or small the issue. His remarks were resoundingly applauded by our auditorium full of residents. Clearly Charles is liked and widely appreciated.”

    – Nancy Chalkley, Director of Resident Services at Ginger Cove Retirement Home

  • ClarkLindsey

    “If I have a senior living community that was interested in bringing on a Parasol Alliance’s Tech@Home Program, I would say it is the absolute best decision that you could make. There is not a day that goes by that I don't hear, “I'm so glad that the resident tech assistant, Michael is here.” He's a hero. He absolutely makes the residents day. Anytime that you can solve an issue for a resident, it's a good moment. They absolutely adore our Tech@Home technician, Michael. He is amazing.”

    – Kristy Stoker, Director of Resident Services at ClarkLindsey

  • Ginger Cove

    “Our residents at Ginger Cove are not necessarily IT savvy, but Charles, our Tech@Home technician has been tremendous in helping the residents in every step. When it comes to computers, their phone, their TV, he's been truly amazing  and the residents love him.”

    – Michelle Elliott, Executive Assistant at Ginger Cove Retirement Home

Ready to Enhance your Residents’ Experience?

Let’s create a technology-forward, resident-centered culture together.

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